How can we help?

Start with the DM Faster Help Center for setup, leads, campaigns, channels, Inbox, integrations, account safety, and troubleshooting.

If you are setting up a new workspace, begin with the getting-started guide and test one controlled workflow before adding more accounts or channels. For an active campaign, check sender connections, campaign status, schedules, daily limits, and the troubleshooting guide before changing several settings at once.

Email info@dmfaster.com with your workspace email, the affected feature, and the approximate time of the issue. Do not send passwords, browser cookies, access tokens, or customer message contents.

A useful report includes what you expected, what happened instead, the page or channel involved, and the last action completed before the issue. You may attach a screenshot if workspace names, lead data, message content, and secrets are removed. Include your time zone when the timing of a campaign, reply, or calendar event matters.

Use the same product-support email for workspace access, subscription, invoice, or billing questions. Send the email address associated with the workspace and a short description of the change you need. Do not email full payment-card details or identity documents.

See the HubSpot integration guide for permissions, connection behavior, and troubleshooting.

Potential vulnerabilities should be reported privately to security@dmfaster.com. Please redact secrets and customer data from the initial report.

Describe the affected surface, the steps needed to reproduce the behavior, and the impact you observed. Keep vulnerability details private while the report is being reviewed. For ordinary sign-in, sender-account, or campaign problems, use product support instead.